Complaints procedure

Submitting a complaint

Discuss your complaint first with your teacher or the intake coordinator: we often resolve it straight away. If you can't reach a solution together, submit your complaint in writing to info@conrado.nl marked 'complaint', stating your name, the date and a description of what happened.

How we handle your complaint

• You receive an acknowledgement of receipt within three working days
• Within four weeks you receive a substantive response from the director
• If more time is needed, we let you know within that period and give a new date
• Every complaint is handled confidentially and recorded; we keep complaint files for 12 months

Disagreeing with the outcome

If you are not satisfied with how your complaint was handled, you can submit it to the Blik op Werk Board of Arbitration. Their ruling is binding on us.